Billing terms

How paid plans renew, how to cancel, when you can change plans, and when refunds are available. Payments are processed by Stripe.

Last updated: October 2026

Checkout Stripe charges the price shown at checkout.

Renewal Cancel renewal before the billing date to stop the next charge.

Yearly switch Yearly plans get one 14-day switch window.

Plan changes After one change, further changes take effect at the next billing cycle.

Monthly and yearly paid plans

Paid plans renew monthly or yearly, as chosen at checkout. The rules below apply to plan changes you make from your profile page.

Renewal: Plans renew monthly or yearly. Renewal happens automatically unless you cancel it before the next billing date.
Failed renewal payment: If a renewal charge fails, WebDAV access is suspended until the payment goes through. Stripe retries the card automatically, you can update it from your profile, and access is restored as soon as a payment succeeds. Files are kept for the retention window (30 days) from the first failed attempt.
Monthly to yearly: You can switch from monthly to yearly immediately. Unused monthly time is credited toward the yearly charge. The new yearly plan gets one 14-day switch window.
14-day switch window: Yearly plans get one 14-day window to switch to another paid plan. Using it does not start a new window.
Yearly to monthly: Switching from yearly to monthly starts a monthly cycle right away. Stripe credits unused yearly time and adds the new monthly charge on the same invoice.
Yearly to yearly: Switching from one yearly plan to another uses the 14-day window and commits you to the new yearly plan for the rest of the year. It does not start a new window.
Later changes: After an immediate plan change, any further change you request from your profile takes effect at the start of the next billing cycle.
Canceling renewal: Canceling renewal stops the next charge. WebDAV access stays on through the current paid period.
End of paid access: When the paid period ends, WebDAV access stops. Your files are kept for the retention window (30 days), and you can download them from your profile during that time.

Refunds

Canceling renewal does not refund the current paid period. Ending service immediately by deleting your account has its own 14-day rule.

Deleting within 14 days: If you delete your account within 14 days of the start of a paid period, the unused prepaid amount is refunded automatically to the original payment method. A mid-cycle plan change does not restart this 14-day window.
When to contact us: Contact us if a charge looks duplicate, unauthorized, mistaken, or tied to a service problem that blocked normal use.
Manual review: We review refund requests individually. If a refund is granted, paid access may end at that point.

Downloading your files

Archives: You can create a ZIP archive of all files in your WebDAV folder from your profile page.
One archive: Creating a new archive replaces the previous one.
Deleted accounts: Deleting your account turns off WebDAV access immediately. Your files are kept for the retention window (30 days), and you can download them during that time.

Changes to these terms

This billing summary is not a full legal agreement. Subscription, cancellation, and refund rules can vary by location, so ThesisDrive may update this page when requirements change.

Questions about a charge? Contact us and include your account email.